Shipping & Refunds

In the case whereby you did not receive your parcel within 7 working days from dispatch date, please contact us at admin@mlc.com.sg or via WhatsApp at 9772 6854.

 

At My Little Cocoon, we accept returns for:

 

Incorrect Items & Defective Items
Customers must drop us an email within 7 working days from dispatch date and all returns should be received by our operations department within an additional 7 working days after an email with return procedures has been sent. All items must be in its original packaging and unopened (for incorrect items). We regret to inform you that we will not be able to accept items that do not meet these requirements. Should you wish to proceed with a return, please download and fill up the return form and forward it to admin@mlc.com.sg

 

Incorrect Items
In the event that you have received an incorrect item, we will be more than happy to process an exchange right away for the item you originally ordered. Please send our operations department the completed return form to admin@mlc.com.sg and they will furnish you with return details. You may send the item back to us after you have received this confirmation email.

 

In the event that the item you originally ordered is out of stock, we will only be able to offer a replacement item or an e-voucher store credits. If you opt for e-voucher, it will be emailed to you within 3-5 working days.

 

Note that postage fees will be fully absorbed by us.

 

Defective Items
In the event that you have received a defective item, we will be more than happy to process a one-for-one exchange right away. Please send our operations department an image of the defect along with the return form to admin@mlc.com.sg and they will furnish you with return details. You may send the item back to us after you have received this confirmation email.

 

Please rest assured that postage fees will be fully absorbed by us.

 

In the event that the item you originally ordered is out of stock, we will be only be able to offer a replacement item or an e-voucher store credits. If you opt for e-voucher, it will be emailed to you within 3-5 working days.

 

Only one-time Return & Refund is allowed per order. My Little Cocoon reserves the rights to reject any subsequent returns or refund requests for the same order or product.

 

My Little Cocoon reserves the rights to reject any exchange or refund for used or opened product. We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses as a result.

 

Due to hygiene reasons and/or suppliers’ requests, we do not accept returns for this item.

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